Frequently asked questions

ONE LAST CRUMB

What makes ONE LAST CRUMB different?


We consider baking a scientific process. This means all our cookies go through various rounds of testing prior to their release. We strive to provide the highest quality ingredients, these include organic ingredients to european standard butter made from grass fed cows to Belgium chocolates. That is what makes our cookies memorable to the last crumb!




How big are your cookies?


Our cookies vary between 5-8 oz each.




How long do your cookies stay fresh?


All our cookies are individually wrapped and sealed so you can expect them to last 10 - 14 days at room temperature. However, all cookies with dairy filling must be stored in the fridge for the same duration of time. Additionally, you can freeze your cookies for up to 2 months. You can simply reheat your cookies at increments of 5 seconds until the desires consitency is reached.




Are your cookies nut free?


We do have nut free cookies on our menu and we ensure that all cookies which have nuts in them are noted as such in the ingredients. However, please note that we do not operate in a nut free facility but do ensure great deal caution during our process.





Ordering

What is the order process and timeline?


All our artisan cookies go through a 48 hour resting period. Currently we bake our handcrafted cookies on saturday mornings and as such all orders are due by wednesday. Once the order has been placed, you have the option of picking up the order at our Milton fulflment location, having the ordered delivered within the Halton region or having it shipped to your address.




Can I order for a future date?


Yes! If you are looking to purchase our handcrafted cookies for a future date, simply add your preferred delivery date in the notes section during checkout. Please note that we require a minimum 1 week notice for all orders that are not for Saturday. Once your purchase is complete, we will ensure we fulfill your order according to the selected date.





Shipping

Where do you ship?


We ship nationwide in Canada and the United States of America




Is there a way to track my orders?


YES! All our shipment orders accompany a tracking number so you will always know where your package is once it leaves our fulfilment location.




How much does shipping cost?


Shipment cost varies between $8 to $20 CAD depending on your location.




How long does shipping take?


In order to ensure that you recieve our handcrafted cookies as soon as possible, we utilize both Canada Post and Purulator depending on your location. This ensures that the average shipping time is between 2-8 days depending on your location.




I place my order on Wednesday, which day is my order shipped?


All our shipping orders are shipped out on Mondays





Pickup/Delivery

Do you have a physical location for pickup?


Yes! Once the order has been placed you will recieve an email confirmation that includes the fulfilment location address.




What day and time can I pickup my order from your fulfillment location?


All our orders will be ready for pickup every saturday after 3 pm. Please note that the timing can subject to change, however, should that be the case, we will let customers know atleasst 12 hours earlier.




What about delivery?


Yes! All orders for delivery have a minimum order of 6 cookies. Delivery is FREE for all orders within Milton, Oakville/Burlington (Between Bronte/Appleby & Dundas). All orders outside this zone have a $8 delivery charge that covers all of Oakville, Burlington, Hamilton and parts of Mississauge and Brampton. Contactless delivery take place every Saturday between 3 - 8 pm EST.